While most of our clients realize the value of our services and are diligent in providing payment for tasks completed, we too often find ourselves chasing down clients to collect on outstanding invoices.

As many of our services require materials or other up-front costs, it is not the intention of completeREsources to act as a financial instiution in providing product on credit to our clients.

To that end, we have established a new set of guidelines upon which we will base our invoicing schedule.  Unless other arrangements have been made on a personal basis, these guidelines are considered effective as of July 1, 2008 without exception.

• All invoices will be sent via e-mail with an attached timesheet; completeREsources will continue to use Microsoft Excel to generate a detailed breakdown of all tasks completed.
• Expenses incurred for projects will be accurately tracked and added to invoices with hard-copy recipts provided when applicable.
• completeREsources does not charge for minor, miscellaneous expenses, however, postage, shipping costs, printing expenses, labels, envelopes, and the like are reimbursed unless provided in advance by the client.

• Effective July 1, 2008, any amount owed over $200.00 will be submitted securely via PayPal.
• E-mailed invoices will include a link that will take you directly to a secure PayPal login page where you will be able to pay via checking account, debit account, or by credit card.
• If you are not comfortable with this option and we can determine in advance that your project cost will exceed $200 USD,  you will be required to submit a pre-payment via a personal or business check prior to our starting the project.
• There is a fee for returned checks in the amount of $35.00
• There will be a fee imposed for late payments. This fee will be a percentage of the total outstanding balance and will be added after 10 days of non-payment.
• If payments are late on three consecutive invoices, the client will no longer be offered services by completeREsources.

• Our fees for services rendered are billed in real time, by the minute.
• The hourly rate at which we bill for services is $15.00 for most tasks.
• Provided that invoices are paid on a timely basis, the increasing costs of doing business will not affect our fee schedule for at least another year. However, if it continues that invoices are paid sometimes weeks after services are rendered, we will have no choice but to reflect this inconvenience in our fee schedule.
• We will make every attempt to make ourselves available to our clients seven days a week as we always have, but have established business hours within which we can guarantee that you will reach us.  Any urgent tasks that need to be completed outside of those hours will be provided on a discretionary basis.